Return Merchandise Autorization (RMA)

We are sorry that you run into trouble with one of our products. SEMITSE will attend to your problem with our unrivaled warranty service. Please kindly fill out the RMA form below and wait for next instructions or you can download the form here, fill it out manually and email it to

Steps to Claim Warranty:

  • For a Return Merchandise Autorization (RMA) Please download the form here
  • Fill in the form correctly
  • Email the completed form and photo original invoice to with the subject “RMA”
  • Our team will respond to your submission within 2×24 hours via email
  • Then our team will give instructions so that you send items that have problems with the form already filled in and also the original invoice to our office address Jl. Ciliman 1C-1 Cikini Jakara 10330 021-3913238 for checking